Below are some frequently asked questions. If you have any other questions, not answered below, please reach out to us with the contact form to the side.
1 General Use
1.1 How far can my e-bicycle go?
The range of your e-bicycle depends on the quality of motor, the size of battery, and what level of assist you use. Even then, after all, if you do run out of battery you can still pedal any e-bicycle like any other bicycle, so you can go as a far as you have energy.
1.2 How fast can my e-bicycle go?
Many e-bicycles limit their pedal assist to 32 km/hr, however as momentum gains, speeds can reach in excess of 45 km/hr.
1.3 How long does it take my battery to charge?
Generally, it takes between 4 - 6 hours for an e-bike's li-ion battery to charge fully from empty.
1.4 Can my e-bike move without pedalling?
Some of our e-bikes have a throttle which can be engaged once you get going. However, the majority of our e-bikes are pedal-assist entirely - meaning it will only make it easier for you to pedal.
1.5 Can I put my e-bike on my car's bike rack?
Yes you can. E-bikes are heavier than ordinary bikes, but still safe to put on a high quality bike rack.
1.6 How do I protect my e-bike against theft?
Always use a lock of the highest quality when locking your e-bike outside. If you are leaving your e-bike locked outside for longer than 5 minutes, take your battery with you. If you are leaving it outside for longer than a few hours take it inside with you. No lock is impervious to sustained effort.
As a further measure, we record and register serial numbers of all e-bikes bought from our store, so in case of the unfortunate scenario that yours is stolen, we will know if anyone who is not you attempts to buy a battery for it.
1.7 Why should I ride an e-bike?
To get up hills easier! To work your cardio-vascular system while having fun! To save on gas, parking, insurance, and car bills! To commute while improving our air quality! To reduce your carbon footprint! To make money delivering food! To push your MTB perfomance! To get to work or play easier, or to keep your old pace! To show you care for the environment!
2 Technical Aspects
2.1 What is pedal assist?
Pedal assist is the primary feature of e-bikes, which helps you turn the pedals through use of the motor, powered by the battery. With pedal assist you do not need a throttle. There are two main types of pedal assist: cadence sensor, and torque sensor.
2.2 What is the difference between a cadence sensor and a torque sensor?
A cadence sensor is simply a magnet on the crank that turns the motor on when you start pedalling. It is called a cadence sensor because it moves the pedals at a pre-set cadence. Hence, regardless of the pressure you put on the pedals, the pedals will move to the speed of the cadence.
A torque sensor is a more sophisticated piece of technology, in that it measures the force you put on the pedal over the entire rotation, to provide the appropriate amount of power to the motor. If you pedal lighter, less power goes to the motor. If you pedal harder, more power goes to the motor, and the faster you go.
In sum, a cadence sensor measures if you are pedalling, while a torque sensor measures how hard you are pedalling.
3 Purchasing & Delivery
3.1 Which e-bike is right for me?
How do you intend to use your e-bike?
For commuting? To run errands? Food delivery? To get around the city? Trail riding? To keep your old pace? To push your mountain biking performance? Simply for fun?
Each e-bike model has different capabilities and levels of performance. Figure out how you intend to use your e-bike; make use of our e-bike comparison tool; and please come visit us at our store in downtown Toronto, to test ride any of our bikes.
3.2 How much does delivery cost?
We provide free delivery to anywhere in Canada and the USA.
3.3 I ordered my e-bike online, when will it arrive?
Once your order is confirmed, we begin building it immediately. Then, once shipped, it will arrive to you within 2 - 8 days, depending on your location in North America.
3.4 Do you offer financing?
Yes we do, in partnership with PayBright, you can be approved for a payment plan for the cost of the purchase.
3.5 When my bike is shipped, does it arrive fully assembled?
Before shipping we fully assemble and test ride every bike to ensure perfect condition. We then remove the handle bars and pedals for freight. So all you need to do once your bike arrives is attach the pedals and handle bars then enjoy.
4 Location & Hours
4.1 Where are you located?
We are located at 533 Richmond Street West, Toronto, Ontario.
Downtown Toronto, at the intersection of Portland St. and Richmond St. W.
4.2 What are your store hours?
Monday to Friday: 10am - 7pm
Saturday: 10am - 5pm
Sunday: 12pm - 4pm
5.1 Are there restrictions on my e-bike usage?
All e-bikes must respect the rules of the road, which vary locally, from province to province, from state to state.
5.2 Do I have to wear a helmet?
Yes, typically speaking. In Ontario by law, every e-cyclist must wear a helmet. Albeit, laws may vary as per locality.