In CANADA visit us at our:
TORONTO STORE- 533 Richmond St W #203, Toronto, ON, M5V 3Y1, Canada
WAREHOUSE (By Appointment)- 87 Wingold Ave. Unit 4, Toronto, ON, M6B 1P8, Canada
In the USA visit us at our partner stores:
NEW YORK CITY - Al's Cycle Solutions - 693 10th Ave, New York, NY 10036
LOS ANGELES - The Bike Shop California - 3770 Motor Ave, Los Angeles, CA
SANTA MONICA - The Bike Shop Santa Monica - 2400 Main St, Santa Monica, CA
Our reduced Covid Store hours are:
1pm - 6pm Monday - Friday
11am - 5pm Saturday
Main Line: 1.416.907.4922
Email Us: [email protected]
Amego Electric Vehicles was founded in 2010 by entrepreneur Virginia Block. Growing up 6 hours north of Toronto, Block had a close connection to her natural environment and a strong motivation to make a positive impact wherever she put her energy.
Her grit and determination led her to begin development on Amego’s first product line from the ground up, working directly with manufacturers in Asia to build electric bikes that offer high quality and great value. When she opened her original location, it was a live/work space, with her bedroom just above the showroom floor.
Since then, Amego has grown to become Canada’s largest electric bicycle retailer, complete with warehousing, international shipping and a complete Amego branded electric bicycle lineup.
Amego has developed strong industry-wide relationships, becoming a key sales and service center for high-end international brands such as Riese & Muller, Stromer, Gazelle, Tern, Benno, BionX, Haibike and others.
As Amego has grown, it has become Canada’s most trusted electric bicycle expert and a leader in the electric bike movement. If it means staying late, working weekends or express shipping parts, the team goes above and beyond to do everything possible to help its valued customers and provide a ‘Limitless’ Amego experience.
Our team (from left to right): Kelsey, Prestin the dog, Kyle, Meredith, Matt, Virginia, Doug and John
FIND US ON SOCIAL MEDIA AT:
1 Order Timelines
1.1 I ordered my e-bike online, when will it arrive?
Amego is building and shipping bikes on a first in first out basis. Due to an increase in demand and Covid 19, our normal turn-around times have increased. Bicycles will be inspected then shipped typically within 14 to 30 business days.
Bikes that are out of stock will be special ordered and, depending on where the bike is coming from, an additional 7 to 14 days can be expected. Currently this includes Aventon bike orders placed as of early MAY.
Once your bike has shipped, it will arrive to you within the normal shipping times which depend on your location in North America. You will receive an email with shipping details and tracking information once your bike is prepped to go out.
As always, if we can do better on timelines you will be notified.
For more GENERAL information regarding shipping and returns click HERE.
1.2 If I order my e-bike online to pick up in-store can I get it sooner?
Unfortunately, No. Amego is building and shipping bikes on a first in first out basis. Due to an increase in demand, our normal turn-around times have increased. We will notify you when your bike is ready to be picked up based on the timelines noted above.
1.3 I haven’t ordered yet and have more questions before I can decide?
Please email your questions to us at [email protected] or call us at 1.416.907.4922. Please note that due to recent spike in demand that we are behind but catching up quickly. Let us know how we can help.
1.4 I've recently called and emailed Amego and have not heard back, what do I do?
Please be aware that we are currently experiencing a back log of calls and emails. Please be patient as we work to catch up. We are trying to be as transparent as we can throughout this process. We understand any frustration you may be feeling and are currently working to increase capacity - we are working to be back to our normal timelines but we are still behind as of July 1st.
If you placed your order online and have an order number available, your bike is in queue and will be processed ASAP.
If you’ve sent us an email that includes your order number, you can expect a reply back to that email. There is no need to send multiple emails or make multiple calls. Trust that we will contact you when we have a solid ETA.
Please do not message us on Facebook as we generally do not handle customer service via Facebook.
At the end of the day, we want you out riding your new bike as much as we do – and we will be catching up soon.
1.5 I need repair service done on my e-bike, when can I schedule this?
Due to an increase in demand for new bikes, our normal service turn-around times have increased. Email us at [email protected] with SERVICE in the subject line. We will be offering time estimates on a case by case basis.
For more information on the services we offer and pricing click HERE.
2 Buying A New Bike
2.1 Can I test ride a bike before I buy?
We are currently unable to offer test rides at our Toronto location due to Covid. Please subscribe to our email list and we will be sending out an update when we will begin offering test rides again.
2.2 Do you offer financing?
Yes we do. We offer quick and easy financing in partnership with PayBright. Click HERE for all the details.
2.3 Can I earn an income with my e-bike?
Absolutely! Food delivery, with Uber Eats, Foordora, Doordash, etc. is an extremely popular way to earn money through riding your e-bike. Find out more about our UBER Eats discounts HERE!
2.4 Will you buy my used bike?
No. We do not offer this. We focus our business on the sales of new e-bikes and service of existing bikes. Generally we encourage customers to sell their own bikes via Kijiji or some similar service.
2.5 How much does delivery cost?
We provide free delivery in Canada for bikes over $1900 and charge $150 to ship bikes to the USA. Shipping charges over $250 per bike will be billed to the customer before the shipment.
2.6 When my bike is shipped, does it arrive fully assembled?
Your bike will arrive typically 90% assembled. The handle bars, and pedals with some accessories will need to be installed. Please do a safety inspection or have a bike shop review the bike before your first ride.
2.7 What does the warranty cover?
A manufacture warranty is provided on parts to repair manufacturer defects. Wear and tear is not covered under warranty. Amego will facilitate the warranty with the manufacture for you. Labour is not included in the warranty. For more information click HERE.
2.8 Do you have OWNER MANUALS and bike set up HOW-TO's?
Owner manuals can be found HERE.
How-to videos can be found HERE.
2.9 Can I return my bike?
For more details on returns click HERE.
3 ELECTRIC BIKE BASICS
3.1 Why should I buy an electric bike?
To get up hills easier, without breaking a sweat. To save on gas, parking, and insurance. To commute while improving our air quality, and reduce your carbon footprint! To make money delivering food, or to push your MTB performance! To get to work or play easier, or to keep your old pace! Perhaps, to show you care for the environment. Or even to simply bolt around the city or country faster, without the need for a car. Why you ride an e-bike is your decision, albeit at Amego we guarantee it will be a 'limitless' experience.
3.2 How FAR can my electric bicycle go?
The range of your e-bicycle depends on the motor, the size of battery, and what level of assist you use. Even then, after all, if you do run out of battery you can still pedal any e-bicycle like any other bicycle, so you can go as a far as you have energy.
3.3 How FAST can my electric bicycle go?
Many e-bicycles limit their pedal assist to 32 kmh (20 mph), however there are styles that can reach speeds in excess of 45 kmh (28mph) - these are called s-pedelecs or speed pedelecs.
3.4 How LONG does it take my battery to charge?
Generally, it takes between 4 - 8 hours for an e-bike's lithium ion battery to charge fully from empty.
3.5 How do I charge my e-bike battery?
You can generally charge your bike battery on or off of the bike. Electric bikes will ship to you with an adapter that can be plugged into any standard outlet.
3.6 Can my e-bike move without pedalling?
Some of our e-bikes have a throttle which can be engaged once you get going. However, the majority of our e-bikes are pedal-assist entirely - meaning the motor will only engage as you pedal.
3.7 Can I put my e-bike on my car's bike rack?
Yes you can. E-bikes are heavier than ordinary bikes, but still safe to put on a high quality bike rack.
3.8 How do I protect my e-bike against theft?
Always use a lock of the highest quality when locking your e-bike outside. If you are leaving your e-bike locked outside for longer than 5 minutes, take your battery with you. If you are leaving it outside for longer than a few hours take it inside with you. No lock is impervious to sustained effort.
As a further measure, we record and register serial numbers of all e-bikes bought from our store, so in case of the unfortunate scenario that yours is stolen, we will know if anyone who is not you attempts to buy a battery for it.
4 ELECTRIC BIKE TECH BASICS
4.1 What is pedal assist?
Pedal assist is the primary feature of e-bikes, which helps you turn the pedals through use of the motor, powered by the battery. With pedal assist you do not need a throttle. There are two main types of pedal assist: cadence sensor, and torque sensor.
4.2 What is the difference between a cadence sensor and a torque sensor?
A cadence sensor is simply a magnet on the crank that turns the motor on when you start pedalling. It is called a cadence sensor because it moves the pedals at a pre-set cadence. Hence, regardless of the pressure you put on the pedals, the pedals will move to the speed of the cadence.
A torque sensor is a more sophisticated piece of technology, in that it measures the force you put on the pedal over the entire rotation, to provide the appropriate amount of power to the motor. If you pedal lighter, less power goes to the motor. If you pedal harder, more power goes to the motor, and the faster you go.
In sum, a cadence sensor measures if you are pedalling, while a torque sensor measures how hard you are pedalling.
5 LEGAL QUESTIONS
5.1 Are there restrictions on my e-bike usage?
All e-bikes must respect the rules of the road, which vary locally, from province to province, from state to state. Typically all riders must be 16 and older, wear a helmet, and follow the rules of a bicycle.
5.2 Do I have to wear a helmet?
Yes, typically speaking. In Ontario, every e-cyclist must wear a helmet. Please check your local laws for the most accurate information.
6 Location & Hours
6.1 Where are you located?
We are located at 533 Richmond Street West, Toronto, Ontario.
Downtown Toronto, at the intersection of Portland St. and Richmond St. W. Our entrance is on Portland, south of Richmond St. W.
Our warehouse is located at 87 Wingold Ave. Unit 4, Toronto, Ontario. It is closed to public currently but appointments can be made to pick up bikes at this location.
For more information check out the details HERE.
6.2 What are your store hours?
Reduced Covid Hours
Monday to Friday: 1pm - 6pm
Saturday: 11am - 5pm