About Us

In CANADA visit us at our:

TORONTO STORE- 533 Richmond St W. (Portland St. Entrance), Toronto, ON, M5V 3Y1, Canada

Hours are:

10:30am - 6:30pm      Monday - Friday 

10:30am - 5:00pm      Saturday 

Closed                        Sunday

 

 WAREHOUSE STORE- 87 Wingold Ave. Unit 4, Toronto, ON, M6B 1P8, Canada 

Hours are:

9:00am - 5:30pm      Monday - Friday

Closed                      Saturday & Sunday

 

In the USA visit us at our partner stores: 

NEW YORK CITY - Al's Cycle Solutions - 693 10th Ave, New York, NY 10036

LOS ANGELES - The Bike Shop California - 3770 Motor Ave, Los Angeles, CA

SANTA MONICA - The Bike Shop Santa Monica - 2400 Main St, Santa Monica, CA

 

Main Line: 1.416.907.4922

Email Us: [email protected]

                [email protected]

 

Amego Electric Vehicles was founded in 2010 by entrepreneur Virginia Block. Growing up 6 hours north of Toronto, Block had a close connection to her natural environment and a strong motivation to make a positive impact wherever she put her energy.

 

Her grit and determination led her to begin development on Amego’s first product line from the ground up, working directly with manufacturers in Asia to build electric bikes that offer high quality and great value. When she opened her original location, it was a live/work space, with her bedroom just above the showroom floor.

 

Since then, Amego has grown to become Canada’s largest electric bicycle retailer, complete with warehousing, international shipping and a complete Amego branded electric bicycle lineup.

 

Amego has developed strong industry-wide relationships, becoming a key sales and service center for high-end international brands such as Riese & Muller, Stromer, Gazelle, Tern, Benno, BionX, Haibike and others.

 

As Amego has grown, it has become Canada’s most trusted electric bicycle expert and a leader in the electric bike movement. If it means staying late, working weekends or express shipping parts, the team goes above and beyond to do everything possible to help its valued customers and provide a ‘Limitless’ Amego experience.

 

Our team (from left to right): Kelsey, Prestin the dog, Kyle, Meredith, Matt, Virginia, Doug and John

 

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Contact details
  • Call
    1 416 907 4922
  • Address
    • 533 Richmond St W #203
    • Toronto, ON M5V 3Y1
Frequently asked questions
1 Order Timelines

Amego is building and shipping bikes on a first in first out basis. Bicycles will be inspected then shipped typically within 7-10 days.

Bikes that are out of stock will be special ordered and, depending on where the bike is coming from, additional days can be expected.

Once your bike has shipped, it will arrive to you within the normal shipping times which depend on your location in North America. You will receive an email with shipping details and tracking information once your bike is prepped to go out.

As always, if we can do better on timelines you will be notified.

For more GENERAL information regarding shipping and returns click HERE.

We do have some in-stock bikes available at our Richmond Street location for on-site purchase.  Otherwise normal building and shipping timelines for bikes apply on a first in first out basis. We will notify you when your bike is ready to be picked up based on the timelines noted above.

Please feel free to utilize our CHAT function on our website for immediate response.   Otherwise, email your questions to us at [email protected] or call us at 1.416.907.4922. Let us know how we can help. 

If you placed your order online and have an order number available, your bike is in queue and will be processed ASAP.

If you’ve sent us an email that includes your order number, you can expect a reply back to that email. There is no need to send multiple emails or make multiple calls. Trust that we will contact you when we have a solid ETA.

Due to an increase in demand for new bikes, our normal service times are booked 2 weeks to 1 month out.

Email us at supp[email protected] with SERVICE in the subject line with any additional questions you might have. 

For more information on the services we offer and pricing click HERE.

2 Buying A New Bike

Yes! We are currently offering test rides at our Richmond location in Toronto. We do our best to follow best practices for social distancing and mask wearing.

 

Yes we do. We offer quick and easy financing in partnership with PayBright. Click HERE for all the details.

Absolutely! Food delivery, with Uber Eats, Foordora, Doordash, etc. is an extremely popular way to earn money through riding your e-bike. Find out more about our UBER Eats discounts HERE!

No. We do not offer this. We focus our business on the sales of new e-bikes and service of existing bikes. Generally we encourage customers to sell their own bikes via Kijiji or some similar service. 

We provide FREE delivery in Canada for bikes over $1900 and charge $150 to ship bikes to the USA. Shipping charges over $250 per bike will be billed to the customer before the shipment.

Your bike will arrive typically 90% assembled. The handle bars, and pedals with some accessories will need to be installed. Please do a safety inspection or have a bike shop review the bike before your first ride. 

A manufacture warranty is provided on parts to repair manufacturer defects. Wear and tear is not covered under warranty. Amego will facilitate the warranty with the manufacture for you. Labour is not included in the warranty. For more information click HERE.

YES!

Owner manuals can be found HERE.

How-to videos can be found HERE.

For more details on returns click HERE.

3 ELECTRIC BIKE BASICS

Tires

Keep your tires at the correct tire pressure, the exact varies bike to bike. Amego brand bikes are typically around 50-60 psi, Mountain bikes are usually 44psi and fat bikes are typically 20 psi. Your tire psi will be listed on the side of your tire

  • Not doing this can damage the rim of your bike and decrease the distance you can travel on 1 battery charge

Brakes

Replace break pads every 1,500 - 2,000kms. If you hear a squeaking as if metal on metal that means you have entirely rubbed away your break pads, breaking would be delayed and you would be sharpening your breaks.

 

Battery

Do not store battery in environments that are too hot and too cold (you can ride using them in the winter and in summer)

Do not fully drain your battery, you should charge your battery when its hits around 30% full charge

Do not forget about your battery while its charging, over charging a battery can damage it. For most batteries sold, do not charge for longer than 8 hours

 

Do not store bikes in sub zero temperature 

Chain and freewheel 

To get up hills easier, without breaking a sweat. To save on gas, parking, and insurance. To commute while improving our air quality, and reduce your carbon footprint! To make money delivering food, or to push your MTB performance! To get to work or play easier, or to keep your old pace! Perhaps, to show you care for the environment. Or even to simply bolt around the city or country faster, without the need for a car. Why you ride an e-bike is your decision, albeit at Amego we guarantee it will be a 'limitless' experience. 

The range of your e-bicycle depends on the motor, the size of battery, how well you take care of your bike and what level of assist you use. Even then, after all, if you do run out of battery you can still pedal any e-bicycle like any other bicycle, so you can go as a far as you have energy. 

Many e-bicycles limit their pedal assist to 32 kmh (20 mph), however there are styles that can reach speeds in excess of 45 kmh (28mph) - these are called s-pedelecs or speed pedelecs

In Ontario Government regulations prohibits E-bikes from traveling faster than 32km/h. Check out E-bike regulations HERE.

Generally, it takes between 4 - 8 hours for an e-bike's lithium ion battery to charge fully from empty. 

You can generally charge your bike battery on or off of the bike. Electric bikes will ship to you with an adapter that can be plugged into any standard outlet.

Some of our e-bikes have a throttle which can be engaged once you get going. However, the majority of our e-bikes are pedal-assist entirely - meaning the motor will only engage as you pedal. 

Yes you can. E-bikes are heavier than ordinary bikes, but still safe to put on a high quality bike rack

Always use a lock of the highest quality when locking your e-bike outside. If you are leaving your e-bike locked outside for longer than 5 minutes, take your battery with you. If you are leaving it outside for longer than a few hours take it inside with you. No lock is impervious to sustained effort. 

As a further measure, we record and register serial numbers of all e-bikes bought from our store, so in case of the unfortunate scenario that yours is stolen, we will know if anyone who is not you attempts to buy a battery for it. 

4 ELECTRIC BIKE TECH BASICS

Pedal assist is the primary feature of e-bikes, which helps you turn the pedals through use of the motor, powered by the battery. With pedal assist you do not need a throttle. There are two main types of pedal assist: cadence sensor, and torque sensor. 

A cadence sensor is simply a magnet on the crank that turns the motor on when you start pedalling. It is called a cadence sensor because it moves the pedals at a pre-set cadence. Hence, regardless of the pressure you put on the pedals, the pedals will move to the speed of the cadence. 

A torque sensor is a more sophisticated piece of technology, in that it measures the force you put on the pedal over the entire rotation, to provide the appropriate amount of power to the motor. If you pedal lighter, less power goes to the motor. If you pedal harder, more power goes to the motor, and the faster you go.

In sum, a cadence sensor measures if you are pedalling, while a torque sensor measures how hard you are pedalling. 

5 LEGAL QUESTIONS

All e-bikes must respect the rules of the road, which vary locally, from province to province, from state to state. Typically all riders must be 16 and older, wear a helmet, and follow the rules of a bicycle. 

Find out more about the laws and regulations HERE

Yes, typically speaking. In Ontario, every e-cyclist must wear a helmet. Please check your local laws for the most accurate information.

6 Location & Hours

We are located at 533 Richmond Street West, Toronto, Ontario. 

Downtown Toronto, at the intersection of Portland St. and Richmond St. W.  Our entrance is on Portland, south of Richmond St. W. 

Our warehouse is located at 87 Wingold Ave. Unit 4, Toronto, Ontario. It is closed to the public but appointments can be made to pick up bikes at this location.

For more information check out the details HERE.

Reduced Covid Hours

Monday to Friday: 1pm - 6pm

Saturday: 11am - 5pm

Sunday: Closed

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